Help Center
We're here to help! Find answers to common questions or reach out to our support team.
Shipping & Delivery
Processing Time
Orders are printed and processed within 2-4 business days. Each item is made-to-order with care to ensure the highest quality.
Shipping Times
Standard US shipping: 3-5 business days after processing. Most orders arrive within 5-8 business days total. Express options available at checkout.
International Shipping
We ship worldwide! International orders typically take 10-21 business days depending on location. All customs and duties are the responsibility of the recipient.
Order Tracking
Once your order ships, you'll receive an email with tracking information. You can also track your order anytime using our Track Order page.
Track My Order →Returns & Exchanges
30-Day Satisfaction Guarantee
We stand behind every product we sell. If you're not 100% satisfied with your purchase, we'll make it right.
Return Policy
We accept returns within 30 days of delivery for unworn, unwashed items in original condition. Defective or incorrect items are always covered - we'll send a replacement or full refund.
Exchange Policy
Need a different size? We offer free exchanges! Simply contact us with your order number and the size you need. We'll get your new item shipped out quickly.
Damaged or Defective Items
Received a damaged or defective item? We're sorry! Please contact us within 7 days with photos of the issue. We'll send a replacement at no cost to you.
How to Start a Return
- Email us at support@gringuild.com
- Include your order number and reason for return
- We'll respond within 24 hours with instructions
- Ship the item back (we provide prepaid label for defects)
- Refund processed within 5-7 business days of receipt
Ready to Start a Return or Exchange?
Click the button below to email our support team. Please include your order number.
Request Return / ExchangeFrequently Asked Questions
Where is GrinGuild located?
GrinGuild is a proud American company headquartered in the USA. All of our products are printed right here in America at our facilities in Florida and Texas.
What size should I order?
We recommend checking our detailed size chart available on each product page. Our shirts are true to size with a classic fit. When in doubt, size up for a more relaxed fit.
What is the fabric quality?
Our shirts are made from premium 100% ring-spun cotton for ultimate comfort and durability. The fabric is pre-shrunk and designed to hold up to the demands of hardworking tradesmen.
What printing method do you use?
We use high-quality Direct-to-Garment (DTG) printing technology. This ensures vibrant, long-lasting prints that won't crack, peel, or fade - even after many washes.
How should I care for my shirt?
Wash inside out in cold water with like colors, tumble dry on low heat or hang dry, and avoid ironing directly on the print. Simple care for long-lasting quality.
Do you offer bulk or group orders?
Yes! We offer special pricing for bulk orders - perfect for crews, unions, or company gear. Contact us at support@gringuild.com with your requirements.
Contact Us
Business Hours
Monday - Friday
9:00 AM - 5:00 PM EST
Closed weekends & holidays
Location
United States
Proudly American-owned & operated